Cancellation Policy and Punctuality

we understand that life gets busy!

If, for any reason, you need to reschedule or cancel your appointment, please provide us with a minimum of 48 hours’ notice. Unfortunately, if you do not notify us, or if you fail to attend an appointment, a fee for the time will be charged.

This fee is $50.00 per half hour of the appointment time

Often we become fully booked and a missed or cancelled appointment may not be able to re-scheduled for many weeks and this may affect your dental health.

Each appointment is reserved exclusively for you, so if you do not let us know you can’t attend an appointment, it is a waste of valuable time.

The time can be of great use to someone else on our list waiting to see one of our dentists or oral health therapist, so you would also be helping others by letting us know if you can’t make an appointment for any reason.

Our team thanks you for your cooperation with this.

punctuality is always our aim

We appreciate that your schedule is just as important as ours, therefore we always do our utmost to be punctual you will be advised of the expected length of your appointment.

We appreciate that our patients are also punctual. Attending your appointment on time allows us to offer punctual and prompt appointments for everyone, including you.

If we anticipate that we may not be able to see you on time, we will do our best to notify you of this beforehand.

Please be assured we are busy offering the best of care to all our patients and will never cut corners or compromise on our quality of care for any of our patients.

If you are kept waiting, we do apologise and appreciate your patience! Thank you.